Online reviews
Lake Norman's Best Handyman

Your Reviews Are What Matter Most To Us!

★★★★★
They did a great job. I will be using them a lot.
— Renea F
★★★★★
I had a good experience with GEM Home Solutions. I have a few more home repairs for them to do, so will be using their services in the future.
— Barbara N.
★★★★★
Richard was on time, easy to work with. The repairs were made in a very timely manner and honest work. Great price. The painting job was perfect and very clean. Would highly recommend. Thank you
— Diedre B.
★★★★★
Rich and his crew repaired the siding on my home when a trim piece was ripped off. They arrived a few minutes early for the scheduled appointment, worked diligently throughout the day, and did exceptional work. The siding looks brand new and blends with the pre-existing seamlessly. Professional, courteous, and extremely helpful, I'd recommend Rich and crew to anyone.
— Cameron S.
★★★★★
Rich takes great pride in the services his company provides home owners. His team is very professional and does wide range of quality work. Rich CARES about his customer. He makes sure no rock is unturned. He is reasonable and efficient. Rich has gone above and beyond for me. Thank you Rich and the entire GEM Home Solutions team!!!
— Reina C.
★★★★★
I highly recommend GEM Solutions as a professional repair company. I called today to inquire and within 3 hours my repair was completed. I was 100% satisfied with the work in my bathroom.
— Tina L.
★★★★★
Great service! Same day response and follow up on a difficult project (basketball goal assembly). I highly recommend GEM.
— Sarah P.
★★★★★
GEM solutions performs top-notch home repairs and construction at a fair price and within the time-frame that they promised, sometimes even sooner! My husband and I have had Richard and and some of his crew reconstruct our back patio, repair plumbing issues behind our bathroom wall and look over electrical work. There does not appear to be anything out of their scope and if they feel they are not the right folks for the job they'll let you know. Honest. On time. Fair priced. Could not recommend highly enough.
— Cathryn W.
★★★★★
had Rich clean our gutters when we first moved in and then when we were preparing to move I had him come back and repair some drywall and put down LVP flooring in our master bath. He and his crew did an excellent job and had me ready to sell in no time. They are very professional and pleasant to work with. I would definitely recommend them for any jobs you have around the house.
— Myron B.
★★★★★
Fantastic! Called with a time sensitive request and they came immediately- within 20 minutes. Quick, courteous, professional... saved the day and I would definitely use again!
— Katie K
★★★★★
Rich came to our home and gave a quote the same day we called and then scheduled our job for the following day. They installed a new motion detector flood light system on our garage. Quick, professional and courteous. We will def use GEM again.
— Ann F
★★★★★
Professional, work completed in a timely matter.
— Nicolas
★★★★★
We contacted Rich to get an estimate for installing a new vanity. He was able to come to the house quickly and walked us through the process, providing detailed insight into each step. He and his team worked diligently and did exactly as they said they would. Of equal importance, they’ve followed up to ensure expectations were met. We’re very pleased with the outcome and will be hiring them for future projects.
— Ashley L.
★★★★★
Rich and his crew repaired the siding on my home when a trim piece was ripped off. They arrived a few minutes early for the scheduled appointment, worked diligently throughout the day, and did exceptional work. The siding looks brand new and blends with the pre-existing seamlessly. Professional, courteous, and extremely helpful, I'd recommend Rich and crew to anyone.
— Cameron S.
★★★★★
I had a growing laundry list of items that needed attention around the house and it began to feel overwhelming. Thanks to Rich, and his team, they came in and took care of everything quickly, affordably, and most importantly, professionally. They know how to do it all and I would highly recommend giving them a call for any home repair or remodeling needs. Thanks again guys!
— Chris D.
★★★★★
Am so grateful to Richie Mucci for responding to my call ASAP to reinstall a new dishwasher which was not originally installed properly. The first handyman I called was a no-show. I was in a time crunch since having wrist surgery in 48 hrs . Richie arrived on time; was masked. The reinstall was quick and efficient! I won't use anyone else in the future!
— Rebecca W.
★★★★★
Rich takes great pride in the services his company provides homeowners. His team is very professional and does wide range of quality work. Rich CARES about his customer. He makes sure no rock is unturned. He is reasonable and efficient. Rich has gone above and beyond for me. Thank you Rich and the entire GEM Home Solutions team!!!
— Reina C.
★★★★★
I had GEM Home solutions out about a year ago to install a dishwasher. They did such a quick and quality job that when I had toilet issue, they were the first people I thought of. They replace the ruined hardwood floors and the toilet. Everything looks fantastic and I love our new bathroom. Would recommend them to anyone.
— Paul B
★★★★★
Rich goes above and beyond! He and his crew are professional and perfectionists, came up with great solutions, and carried through with project to completion, with excellent craftsmanship to clean up. Responsive, worked with me to fix other’s mistakes. Takes a personal interest in my projects, makes sure I’m happy with the end result. I’ve found my solution to all my home projects/needs!
— Sandy C.
★★★★★
Returned calls timely and arrived as scheduled, provided excellent recommendations on work and materials and made alternate suggestions on what work to be done and not to be done. Dallin does excellent work with all aspects of the jobs he performed. Professional and friendly too! Highly recommend.
— Elaine B.
★★★★★
Richard did a great job. He is going to do other jobs for me, including remodeling my master bedroom closet. I recommend him.
— Sharon S.
★★★★★
My Dishwasher was not powering on. Repairman determined it to be electrical issue. Rich came same day. Very quick response! He is very pleasant to chat with and respectful of wearing a mask while in our home. Thank you Rich!
— Kimberly
★★★★★
Rich and his team were great to work with from the start to the finished job. Stayed on top of everything throughout the entire process and was honest and thorough. Would highly recommend for any work and plan on using these guys again.
— Dan K.
★★★★★
I had a great experience using Gem Home Solutions. It was a pleasant surprise that when i called for an estimate, Rich not only answered the phone but did so while he was on vacation. He followed up when he said he would and they did a great job replacing my bathroom floor. I will be using them again when I update my other bathrooms.
— Christina O.
★★★★★
Gem Home Solutions did a wonderful job at my home. Richard and his team were on time, worked efficiently and finished everything they quoted. I would recommend them for all home improvement needs
— Howard D
★★★★★
The representative was professional, knowledgeable, efficient, Covid 19 prepared. I would recommend this company to any as a Real Estate Broker.
— Christopher S.
★★★★★
On time, as expected, fair price - what more could you want?!! Will be using them again!
— CJ T.
★★★★★
What a fantastic experience! Rich came by to review the work needed with me. He was very prompt in a quote and setting up the work needed. His employee, Darwin, was not only on time, but early!! He was very friendly, helpful, respectful and knowledgeable. He did 5 projects around my house from hanging fans, to tv mounting, to garage organization. Upon completion, we walked through all the projects to ensure my satisfaction. Great work and customer service! I also had Joe here for a few electrical items. He was also very professional, friendly and knowledgeable. I am extremely pleased with my experience with GEM Home Solutions and would definitely use them again.
— Amy G.
★★★★★
Rich and his crew did a variety of jobs for us. They are attentive and knowledgeable, on time and delivered exactly what Rich said they would all at a fair price. The finished product met and exceeded expectations.
— Edward P.
★★★★★
The first time I called Rich (the owner answers your call), he happened to be in my neighborhood on a job, and was at my house 10 minutes later to see what I needed! He made me immediately comfortable, as he is down to earth and easy to talk with. I could tell from the start I could trust him.
Now after having spent some time getting to know him, I can say I was right.... he has a great heart.

The icing on the cake was that he and Darwin did a wonderful job completing all of my projects, including replacing a bannister that had come off the wall, and patching the damaged drywall from the falling bannister. I’m happy with the work, the value, and their level of expertise and knowledge. I will be using this family owned company from now on for all of my household project needs.
— Kimberly H
★★★★★
Hired Rich to fix a leak in our roofing and guttering and also some minor water damage in our family room. Very responsive and the work looks good. Good communication with visits to quote and coordinate with the painting crew (also very pleased with them and the work). Will definitely use again to knock of some projects on the honey-do list that I don’t want to tackle myself.
— Duncan D.
★★★★★
I had a fantastic experience with GEM home solutions. Richard is very, very knowledgeable. He and his team were quick to give me a very reasonable quote and quick to get the work done. They did a great job. I am incredibly grateful to have found Gem Home Solution. Richard is an amazing resource for all things home related.
— Laura A.
★★★★★
Rich and the everyone on the team were professional, asked good questions, communicated well, and did quality work. Cleaned up, and checked their work. Very satisfied with the results: storm door, electrical, TV mounting, and a few other items.
— Joseph R
★★★★★
This is the first vendor that was at my house early. They did an outstanding job for a very good price.
While they were at my house working they found a gas leak made me call the gas company - who came out immediately and yes I had a leak all was fixed the same day.
I would have never know I had a leak until it was too late.
Thank you again Richard and crew.
— Pat Wolski
★★★★★
I got Rich’s information from a Nextdoor review in the hopes he could fix my dysfunctional smoke detector above the stairs. I was worried about finding someone that would do such a small job. But after submitting a request online, he emailed me within 20 minutes to confirm he could help and give me a call the next day, since it was already close to 9pm. He called first thing the next morning and was at my home within the next two hours. He was on time and of course because of COVID, he wore a mask. Rich is professional, kind, courteous, and did an efficient and thorough job...even though it was probably an easy fix compared to other things he does. I highly recommend him!
— Jessica M.
★★★★★
The owner came, assessed repair situation, provided repair explanation & then a service price quote via email. Price was comparatively reasonable. The work was scheduled for within one week. Associate worker showed up on time and completed the work as had been described, within a few hours.
— Alan B
★★★★★
I got Rich’s information from a Nextdoor review in the hopes he could fix my dysfunctional smoke detector above the stairs. I was worried about finding someone that would do such a small job. But after submitting a request online, he emailed me within 20 minutes to confirm he could help and give me a call the next day, since it was already close to 9pm. He called first thing the next morning and was at my home within the next two hours. He was on time and of course because of COVID, he wore a mask. Rich is professional, kind, courteous, and did an efficient and thorough job...even though it was probably an easy fix compared to other things he does. I highly recommend him!
— Jessica M
★★★★★
This is the first vendor that was at my house early. They did an outstanding job for a very good price.
While they were at my house working they found a gas leak made me call the gas company - who came out immediately and yes I had a leak all was fixed the same day.
I would have never know I had a leak until it was too late.
Thank you again Richard and crew.
— Pat W.
★★★★★
Rich and the everyone on the team were professional, asked good questions, communicated well, and did quality work. Cleaned up, and checked their work. Very satisfied with the results: storm door, electrical, TV mounting, and a few other items.
— Joseph R
★★★★★
Professional work. Gave excellent suggestions for items to improve and things that weren’t necessary as we are preparing to sell our home. Showed up exactly on time on the scheduled day. Would highly recommend!
— Michele G.
★★★★★
Rich came to our home on short notice to provide a free quote of the work we needed done. He was super friendly and knowledgeable. We had a toilet repair - the employee who came to provide the service was respectful, professional, and got the work done in great time. I highly recommend GEM Home Solutions for professionalism, great customer service, and promptness!
— Sarah B
★★★★★
Rich was very professional, extremely responsive to provide quotes and updates on progress, and did great work. This combination of qualities is tough to find these days. He helped repair and install fencing in my yard, and did such a great job that I had him work on another larger project for my deck.
— Adam B
★★★★★
Rich and his team do good work. But beyond that, Rich is very knowledgeable about home issues and what needs to be fixed versus what can wait. He is conscious of cost to the homeowner and has good suggestions for cost-effective solutions. We felt very comfortable leaving the house while they were working. Honest, fair price, great value.
— Brian D.
★★★★★
No job is too small. Every detail of the service was Impeccable...Clear communication, on time, thorough work, and clean up. I will be using this company for all my in-home projects.
— Dorothy F.
★★★★★
Great service, great quality and outstanding value for the money. They are very professional and work hard. I definitely recommend this Team and would use them again. Highly recommend them!
— Mike T
★★★★★
Excellent service! Reliable, professional and worked quickly to get the job done right. Thank you GEM Home Solutions!
Manaseh G.
★★★★★
Very reliable, professional, and hardworking! Reasonable pricing and gets the job done quickly.
— Sarah Ehmke
★★★★★
Rich came and did a great job. He was honest and upfront about all the work to be done and even helped on other items we found in the process. I highly recommend his services. I will use him for other home projects.
— Caven Barrett